Testimonials
“ ”Great stafg and very responsive.
“ ”Rob does an excellent job when responding to any issue you might experience during your stay.
“ ”We loved working with Rob and he was very quick and communicative.
“ ”We loved dealing with Rob - he always replied immediately and was very friendly and extremely helpful.
“ ”Rob was very helpful throughout our decision making as to where would be the best place in Vail for us to stay. So much so that once we arrived we did not require any assistance at all.
“ ”Everyone was awesome. Rob was great to work with. Maria and Antonio gave us a great lay of the land and took care of our every request very quickly while we were there!
“ ”All good.
“ ”Very pleasant, informative and responsive company for vacation rental.
“ ”Rob was great! Always available and the follow up was complete and timely. Rentvail is a class act! Were already booking for next year!
“ ”Excellent
“ ”All very friendly and helpful.
“ ”Team was great and attentive.
“ ”We had a rough start to our vacation, I left my phone at home. Fortunately we were able to get through and change contact information. The quick response we received eased our worries about our arrival and checking in. It was very much appreciated!
“ ”Would have been nice to have manager on property
“ ”Excellent! Rob quickly delivered ice trays when the icemaker wasn't operating, then he repaired the machine.
“ ”great...theyblet us check in early which was extremely helpful
“ ”Housekeeping and maintenance quick response
“ ”Rob and Jeff-------on top of everything-----THE BEST !!!!
“ ”Very responsive and helpful
“ ”Rob was good
“ ”Team was awesome!! We checked in late and had some issues with the lockbox (there's an owner lockbox next to the front door and a guest lockbox tucked away out of sight, which we originally had trouble locating / didn't know there was a distinction). We called and texted the team at 8:30 pm and had a response within minutes! Additionally, we had some questions about guest parking and trash and they picked up the phone right away each time. We so appreciated the immediate responses and level of service! The only (small, very minor, more specific to the technical platform the team may be using) feedback is that it seems like when a text is sent to the team and a team member responds by calling the guest, the other team members aren't notified that the issue has been resolved. This results in multiple team members calling/texting the guest and at times, I missed those second/third calls and texts and felt a bit guilty. Regardless, thanks for the great service and help, team!
“ ”The team was awesome and very responsive and even bought me a crock pot!
“ ”Very seamless received texts and emails pre arrival and texts during our stay checking up on us
“ ”Super responsive
“ ”The team was effecient when needed. Really didn't have any issues with the house.
“ ”Easy to work with!
“ ”Robert the property manager was very attentive.
“ ”Rob just goes above and beyond. We rent from another very top notch rental company and we have never experienced service like Robs. He should train in the rental agency business.
“ ”Everyone was professional and courteous
“ ”Amazing
“ ”Rob is excellent and easy to get a hold of
“ ”Rob was very helpful
“ ”Muy responsables
“ ”Readily available and helpful
“ ”Rob was very prompt and thorough
“ ”Our experience with the RentVail team was smooth and seamless. The booking process was straightforward, and they sent detailed check-in information several times, both a few weeks out and the day of arrival.
“ ”Your team is terrific
“ ”Our stay went great! We appreciated the shopping tip. We were happy with the grocery service you recommended.
“ ”Bob & the Team Rock! Bob was very helpful at all times and ensure our arrival and stay was flawless.
“ ”Easy to work with Very accessible and responsive
“ ”I asked for a later checkout time and I received an immediate response allowing us to stay a couple extra hours. Everything was so easy and better than we expected.
“ ”Had a wifi question as the property guide listed a different name for the wifi network, but it was easily resolved with the help of the property manager.
“ ”Antonio (??) who met us when we arrived was amazingly wonderful!
“ ”Attentive to questions via text.
“ ”Rob was very receptive, always answered the phone and we felt well taken care of.
“ ”ROB, YOU AND YOUR TEAM WERE GREAT TO WORK WITH. JEFF TAKING OUT THE TRASH WAS UNEXPECTED AND GREATLY APPRECIATED
“ ”Great
“ ”Rob was very helpful and attentive to our needs.
“ ”Excellent, extraordinary and superb. Rob, the property manager is extraordinary. He responds immediately to any concerns and resolves any and all issues. He has repeatedly demonstrated flexibility and reasonableness when circumstances have arisen. I have stayed at this property numerous times and I love the location and comfortable layout.
“ ”Your team is incredible. They went above and beyond to answer my questions and help us out. I am truly grateful and impressed with the speed they replied to our inquiries.
“ ”Very helpful! Detailed explanation of codes, parking and location made it easy to find. Enjoyed our stay!
“ ”Excellent customer service.
“ ”Incredibly responsive!
“ ”Experience was top notch. 10/10. Ease of check in/check out. Constant communications via text message with the property manager.
“ ”Great service
“ ”Rob and Jeff were great.
“ ”See # 8; Even better if discount had been included in invoice right away. #8 Tell us about your favorite feature of the property. Great place, great ambiance, perfect for our group of 9. And thanks for good support during our stay!
“ ”Rob was the friendliest manager I think I've ever dealt with. I would work with him again for sure.
“ ”Rob and his team were extraordinary in their response to our very few needs. We asked for additional firewood, help with the TV and an extra space heater when it got cold in the kitchen. All dealt with immediately. We loved it!
“ ”Very helpful and responsible - even a reply on the Saturday before checking in
“ ”Rent vail is the most responsive rental company weve experienced. The frequent emails were informative and helpful.
“ ”Working with Rob through the 9 mths of planning was wonderful. He addressed our questions in a timely manner and was easy to contact throughout the entire time.
“ ”Rob and his team were extraordinary in their response to our very few needs. We asked for additional firewood, help with the TV and an extra space heater when it got cold in the kitchen. All dealt with immediately.
“ ”Booking was easy to do online. There were a couple of maintenance issues that I had to call about. Service was prompt and the issues were dealt with professionally.
“ ”Rob was incredibly accommodating, constantly checking with us to make sure we had the right rental home that met all of our needs. We have used other rental agents in the past and none were as personalized and caring as Rob at RentVail.
“ ”Excellent working with Rob!
“ ”This is the most responsive and friendly rental company I have ever had the pleasure of working with! From my first inquiry about the property, through booking and then even after check out and realizing we had forgotten some key items in our condo, Rob and his team were absolutely incredible at meeting all of my familys needs. I highly recommend RentVail! Five star experience!
“ ”Great communication and provided informative properly information
“ ”Excellent. Very accompany responsive.
“ ”I've rented a number of Rent Vail properties. Rob & Company are very responsive, customer service oriented, and a pleasure to work with.
“ ”Very helpful every step of the way. Every request we made was taken care of quickly and kindly.
“ ”Knowledge staff that makes every effort possible for a good stay.
“ ”Good response after my initial booking through Google charged the entire price. I was refunded appropriately and the remaining balance charged as advertised.
“ ”Best management company Ive dealt with.
“ ”Rob is wonderfully responsive and helpful.
“ ”The team was wonderful. Checked in daily to make sure we had everything we needed and went above and beyond with our requests
“ ”Very helpful and responsive.
“ ”Happiest rental experience we've had to date. Rob and his team even provided personal items for our grandchild that we needed. Very trusting, very easy going and pure support for his clients. I highly recommend RentVail.
“ ”Rob was very easy to deal with, very professional, and a problem solver. You have an asset in Rob.
“ ”Everyone was great! So friendly, helpful and organized!
“ ”Team very easy to work with and smooth processing .
“ ”Amazing experience
“ ”easy to work with Rob.
“ ”Team gave us all the information we needed. Thanks.
“ ”Rob was great. Super responsive and dealt with an issue quickly.
“ ”Thanks for the quick response to the beeping alarm we couldn't locate.
“ ”Timely responses
“ ”The team was very responsive to our needs and provided answers to questions during our stay.
“ ”I got a quick email response when i started my search and then once I booked I was able to get answers quickly via email. The check in information was emailed and all went as planned.
“ ”Rob is awesome
“ ”Thanks a lot !!! We had an amazing family time and will love to come back
“ ”You were helpful and easy to work with.
“ ”Very quick response time to answer any questions I had.
“ ”You are all very helpful
“ ”Amazing!
“ ”I would definitely use Rent Vail again. Very easy to work with and considerate of our needs.
“ ”Rob Roland was excellent- Pleasant, available, and adept at solving problems.very enjoyable
“ ”Rob at Rent Vail .com was outstanding.
“ ”Excellent. Quick response
“ ”Your team was absolutely fabulous! Thanks so much to Antonio!
“ ”Team members were fantastic.
“ ”We have stayed at Vantage point several times, winter and summer. This is the nicest unit so far.
“ ”Rob and Jeff go above and beyond to make sure our needs our met. This is our second year renting through them. They pay attention to every request and reply almost immediately
“ ”Very helpful
“ ”All good, very responsive.
“ ”We were extremely impressed with the quick response of the Rent Vail team, regardless of time of day or day of the week, when we had questions about the property.
“ ”Very responsive to enquiries. Unit was missing a coffee pot and a new one was delivered promptly.
“ ”Everyone-esp Jeff and Rob-were fantastic to deal with and whoever the snow shovelers were did a great job!
“ ”Rob was very responsive during booking and during our stay; management even purchased a second portable fan for our use as there was only one in the unit (in addition to ceiling fans). Turns out we didn't need it in the end, but I asked and it was delivered the next day.
“ ”Team was responsive and friendly
“ ”Rob was quick to respond and deliver a house for us. The follow up emails provided all of the information we needed and didn't blow up our inbox. I loved the text messages checkin in on our stay and sending us little reminders. We didn't need any assistance but if we had I have confidence Rob and his team would have assisted in taking care of our needs.
“ ”Rob was incredibly helpful at securing a property for 9 people in Vail over Christmas at the last minute!!! The house was absolutely amazing, and we would definitely stay there again.
“ ”Your team was great and very responsive. I would definitely rent again from Rent Vail.
“ ”Rservations, housekeeping and maintenue were all excellent.
“ ”Most of our experience was great other than not getting a call back about more fire starter but we worked it out on our own. I'm not sure what happened with that message I left. As far as getting a copy of the receipt for our final payment of the property rental, it was great how we were contacted promptly and got it resolved.
“ ”We received all the information right after confirming the rental. Very good instructions.
“ ”Jeff and Rob are very responsive when there is need for assistance.
“ ”Rob was excellent working with us , he answered all our questions and helped us go through the whole process on finding the best property for our family. Thank you again
“ ”Communication was good. If we needed something, they responded quickly
“ ”The REnt Vail Team is always very easy to work with. Communication is prompt and responsive.
“ ”Everybody was super helpful!! Great experience
“ ”Antonio was great and Rob really helped us out of a jam to switch our dates. We will definitely be using you all next year for our trip!
“ ”Excellent experience, very straight forward with transparent cost and expectations for our stay.
“ ”Rob was great, very helpful and responsive!
“ ”Working with Rob and his team was great. Extremely responsive and helpful in the planning stage of our trip as well. Next time i return to Vail, I plan on using Rentvail.com.
“ ”Excelent and very good attention
“ ”Rob was really easy to work with.
“ ”I called to find a place for us to stay and was immediately helped. All other communication was by email or text. The communication was clear and all we needed.
“ ”Rob very nice and helpful
“ ”Very good communication from time of reservation until departure.
“ ”We have been renting from you all for over 5 years now. Rob has been very personal and easy to work with through the entire rental series. We have been able to get to know Rob better over the years and really like how easy it is to work together on our vacation trips to Vail! Thank you! Rees
“ ”The staff was great, the booking process was very easy and will be booking this property again
“ ”Friendly and knowledgeable
“ ”Great. Team responded to questions in a timely manner.
“ ”Team members were quick to respond and very professional in all interactions.
“ ”This was our second time renting this unit. It more then meets our needs.
“ ”Every aspect of all was awesome
“ ”Always positive
“ ”Very helpful
“ ”Rob was very suppoortive
“ ”The team was responsive..
“ ”Jeff was really nice!
“ ”Very informative and responsive.
“ ”Very friendly.
“ ”Rob and team have been great to deal with now two years in a row. We have introduced multiple friends to the team for rentals and all have been satisfied.
“ ”Very nice. Helpful!
“ ”Rentvail team was very attentive and immediate for any of our requests. Thank you!!
“ ”pleasure to deal with
“ ”Awesome, he actually helped me save some money on the unit.
“ ”Great experience working with members of the team. Everyone was friendly and professional.
“ ”They were very efficient and courteous when we made requests or asked for assistance
“ ”Rob is a pleasure to work with and does everything possible to see all of our needs are taken care of and goes above and beyond to make our stay perfect.
“ ”The team was very nice. Would've liked to have two parking spaces provided, but understand that's a limitation of the condo. The parking garage across the street was convenient, but a pain that you had to pay $25 every time you took your car out.
“ ”Rob is always super responsive and gets things handled quickly.
“ ”Everything about the property and staff was great. We had a problem with the sliding screen doors both front and back, but I'm sure those problems are being addressed.
“ ”The few staff we spoke with were extremely helpful.
“ ”Well appointed home, it was perfect for our girls trip!!!
“ ”Great experience
“ ”Excellent experience all around.
“ ”Very little to no contact with team however the one time I reached out with a question it was answered immediately.
“ ”Always responsive and solution oriented.
“ ”You can trust these people.
“ ”Very responsive. Answered phone calls and emails.
“ ”Your team was very responsive to our concerns
“ ”Rob's service is amazing.
“ ”Rob is all pro. I recommend my friends to call him when renting in vail or beaver creek.
“ ”Excellent service
“ ”THE STAFF WERE VERY ACCOMODATING AND WERE GENUINELY INTERESTED IN MAKING OUR STAY ENJOYABLE.
“ ”Rob has always taken care of us..3rd stay
“ ”The team at Rent Vail were great!! Always answered the phone and always helpful.
“ ”Rob and the team were very responsive and their communication through their web based system was excellent.
“ ”No personal contact, all was done via text or email. These communications were concise and accurate. Well done.
“ ”Rob at vail was super helpful and very easy to work. Highly recommend rent vail properties!
“ ”It was all through email.
“ ”The team was easy to work with and responsive to our needs.
“ ”Antonio showed us the property as we checked into the condo. He was very pleasant and explained everything thoroughly. The lady that helped with the front door was friendly and fixed it so we could lock and unlock it. Those working in the office also responded to our requests
“ ”Very impressed with how response you guys were when I screwed up my reservation by a day and you found a solution for me.
“ ”Exceptional communication
“ ”Excellent experience with Rob Roland he was very professional and kind person
“ ”Rob is always knowledgeable and attentive.
“ ”The Rentvail members were responsive to our needs. I called twice and each time someone answered my question.
“ ”Rob is great to work with!
“ ”You have a great property and great service
“ ”I locked my self out and had to call Rob around 1030 in the evening.he answered and guided me to achieving entrance back to my place. Thank you Rob for everything. Great please!
“ ”The team is wonderful.
“ ”Rob was outstanding communicator. Responded to any and all calls or texts immediately. This is important when someone travels to a destination and pays a premium rate. Very well done. Very much appreciated. 5 Star out of 5 on Communication.
“ ”Team is excellent Very informative and responsive
“ ”They were great
“ ”Rob was great ! Very knowledgeable and friendly. Really went out of his way to make sure we had everything we needed. Gave us recommendations on activities in and around Vail.
“ ”Front desk and shuttle drivers like Alex were excellent.
“ ”My sales rep, Rob was amazing. Very responsive and helpful. The chef recommendation was wonderful. We thoroughly enjoyed him and his food was delicious! It was the perfect ending to our trip!
“ ”Robert was very responsive and attentive to our needs. We really appreciated the late check out!
“ ”Jeff was very helpful when my wife became ill and we went to Texas to see her Dr and unexpectedly returned back to Bel Lago Jeff also extended our parking time for us Jeff gave our unusual stay his personal attention.
“ ”Excellent communication
“ ”Rob was incredible couldnt do enough.
“ ”The facility was perfect and the team was solid to work with ..
“ ”We have used Rob for years as we rented property in the Vail area. He is sensitive to our needs and available if there is a problem.
“ ”Seamless, never had any problems, make the whole experience very easy.
“ ”Everything was easy and efficient. Great experience.
“ ”The team were always available and quick to reply to any questions. We felt well supported and looked after from start to finish
“ ”Communication was excellent. The instructions for arrival and directions were clear and provided well in advance. It made the trip really easy.
“ ”Everyone we dealt with was very responsive and helpful. When we reported a broken hairdryer, one showed up in a few hours. Thats great service!
“ ”Your team is very responsive and very personable.
“ ”Rob was great!
“ ”Excellent.
“ ”We needed a package from fed ex and they made it very easy to receive it.
“ ”All very good.
“ ”The Rent Vail team was super easy to work with. Communication was clear and timely.
“ ”My rental agent, Rob, was extremely helpful and flexible, helping us find a last-minute, pet-friendly option that worked within our budget and also helping us with an after-hours arrival and a late check-out. It was all good!
“ ”Communication was excellent. No issues
“ ”They were easy to work with and responded quickly to all questions we had.
“ ”Excellent help from Rob
“ ”Rob was wonderful to work with, especially during management of the COVID crisis. He was always in good communication with me and very reasonable and reassuring to work with.
“ ”Everyone was very helpful.
“ ”We felt very lucky to have found this home, since we booked less than a month from our trip. The property will exceed your expectations. AND the property manager is the BEST! He was available anytime we had questions prior to the trip, and around while on our vacation. He gave us suggestions on where to rent skis, dinner, etc. The property manager sealed this trip - it could not have gone any better.
“ ”Jeff was very responsive
“ ”Very polite and helpful when finding a dress ans directions were easily available to help us out.
“ ”Rob was incredibly helpful in our process for finding and booking the right location for our team. We also very much enjoyed Antonio and he was very helpful with our meet and greet.
“ ”Excellent. Very friendly staff Rob is a very pleasant person
“ ”Rob was super accessible, friendly and helpful. We really appreciated being able to get in early and have a great place to park.
“ ”My wife was attempting to order an Apple Watch charger, and the staff was supportive of trying to have it shipped to a safe address. After all, she didn't order it, but was pleased with the support offered.
“ ”Rob was excellent as always
“ ”Robb was a huge help and I will call him in the future
“ ”Rob was good to work with.
“ ”From beginning to end, the process was easy and efficient. Thanks to Rob and Dave for making this a great experience.
“ ”Your team was extremely responsive throughout the entire process
“ ”Very pleasant experience. Rob went out of his way to assist us. Made us feel very comfortable!!
“ ”Very responsive to texts.
“ ”Working with Rob is always a pleasure. Hes very responsive, if needed, during our stays. Moe, at VantagePoint Condos, goes out of his way to make everyone welcome and feeling that he authentically wants everyone to have a great time!
“ ”The team was extremely communicative and responsive to our needs.
“ ”Everyone responded promptly, very professional and friendly.
“ ”They were friendly and efficient.
“ ”Prompt and helpful
“ ”Very responsive (and honest) and easy to deal with.
“ ”Great experience working with team. Response time is good.
“ ”Little interaction but what I had was very good, prompt and efficient.
“ ”Very professional
“ ”Communication was EXCELLENT! As a small business owner myself I love seeing people killing it!
“ ”It was extremely easy working with the staff. They met all our needs timely and without issue.
“ ”Prior to our arrival, the team at Rent Vail answered my questions very quickly and thoroughly. Following our departure, I realized that I had left some medication at the property. Your team went out of their way to get it back to me overnight! Excellent service!
“ ”Good
“ ”Rob fro Rent Vail was incredible. The BEST. Rob responded to every need and every want that we had.
“ ”The rentvail team was very responsive to any concerns I had. Good communication.
“ ”Rob is very informative and responsive. He accommodated our needs in a timely manner.
“ ”Everyone was excellent and easy to deal with. Very happy with everyone from renting to leaving the condo.
“ ”Your team was great. All instructions were thorough.
“ ”Jeff was very responsive and a pleasure to work with.
“ ”We worked with Rob and have several times in the past. He is the best! Helpful, friendly, caring and we would absolutely recommend him to anyone and have to many of our friends.
“ ”Reaching owner was very quick and easy when needed.
“ ”RentVail is the nicest, most responsive team to work with. We come back year after year and wouldnt rent from anyone else.
“ ”Very good
“ ”I appreciate that Jeff Borel was available to help with mail and small repairs.
“ ”Rob is an absolute pro. Antonio is extremely helpful.
“ ”Thanks Rob fot your support.
“ ”Every time I spoke to Rob about a small issue he took care of it immediately. We will return to this property without hesitation.
“ ”Rob was excellent and would work with him again for our rental.
“ ”Rob is very easy to work with and he always responds!
“ ”Rob was great. Glad to be able to reach someone immediately by phone when I was looking to book a place to stay.
“ ”They were quick to reply and helped with answering questions
“ ”Again, Rob was great!
“ ”Very responsive team!
“ ”Excellent! Very helpful ~ especially with wifi and parking!
“ ”Jeff was terrific.
“ ”Team was great and responsive on all request and questions. Customer service was great!
“ ”Fast and friendly service.
“ ”Rob is very responsive to questions and helpful at finding the right property for your needs
“ ”Very responsive and easy to work with, excellent communication.
“ ”everything was smooth
“ ”Wonderful condo
“ ”Rob was awesome to work with, every little detail was handled quickly
“ ”The team at RentVail was extremely helpful. Communication was prompt and clear from before our arrival to after our departure. We had an issue with the kitchen sink and management responded promptly even after business hours. They made sure it was fixed immediately. We even recommended RentVail to other property owners we met over dinner. We will be back and renting through RentVail again!
“ ”We had no need for guest services. Booking was easy. Check in and check out instructions were thorough.
“ ”very prompt and accommodating
“ ”The team was awesome. Super accommodating and responsive. We got in a day early due to a storm and they found a place for us to stay and worked around our travel arrangements. This set a positive tone for our trip. We will rent from rentVail again.
“ ”So easy to work with. I was looking for a unit with AC in the summer time and was having difficult time. This unit was recommended by your team.
“ ”Management and systems were terrific. Emails and texts kept us informed and things happened when promised. Service and property issues were disclosed (inoperative tv, broken blind); appreciated the accommodation on getaway day.
“ ”Communication was fabulous. From the moment we decided to rent thru rent vail.com we received updates. We had one issue with clogged shower drain and they were there the next morning to repair. Great recommendations for babysitters and baby gear. Very clear communication from beginning to end.
“ ”Rob was super easy to work with. Had a couple of maintenance issues that were addressed immediately.
“ ”Love working with Rob and his team, they make your vacation a truly relaxing experience, from start to finish the rental experience is first class!
“ ”The team is excellent to work with. We received the code to our property via email so that we could go straight the property. The email included all of the information that we needed. The team also texted us to see if we needed anything. Great communication!
“ ”Excelent comfortable home for large groups
“ ”Rob was incredibly responsive and helpful. We booked last minute and he made it a breeze.
“ ”Rob is amazing!
“ ”Rob and team are true professionals. From check in to check out they answered all questions we had and even gave us suggestions for quality local eats in the vail valley. Helping us get set up with IV accommodations privately in our room, daily housekeeping, and back country snowmobiling tours! This team deserves a shout out from the heavens!
“ ”We had one minor issue with the fireplace and dishwasher, we resolved the dishwasher issue and management had the fireplace working again in a matter of hours. Satisfied with everything.
“ ”Very accommodating with a request to extend check out.
“ ”Everyone was excellent to work with and friendly
“ ”Rob, the rental manager was very attentive. He stayed in touch. If we had questions or issues, he responded immediately. We couldn't ask for more. FIVE STARS!!
“ ”I've expressed my gratitude to Rob directly, but I have no problem saying it again here. We had a couple small issues (that always seem to happen on trips like this). However, these issues aren't always addressed in a manner like Rob did. I could not have asked more from Rob and the service he provided (from the pre-trip advice/instructions, to addressing our small concerns during our trip, to following up after the trip as well). I could not speak more highly of how he took care of us.
“ ”Very happy
“ ”Have worked primarily with Rob the past few years, and he has always been good to us as clients.
“ ”Working with RentVail.com has been awesome! Very helpful every set of the way and a we had so many questions before the trip everything was explained so well. Cant wait to for our annual trip next year!
“ ”Efficient and courteous.
“ ”We made one request and it was filled quickly!
“ ”The management team was awesome! Very responsive to our needs/questions. I-70 was closed on our day of departure & management was very flexible and helpful in making an otherwise stressful situation easier to manage. THANK YOU!!
“ ”Great communication and very helpful and responsive.
“ ”Rented through RentVail many times in the past and have never been disappointed. Rob and the RentVail team make everything about the rental process easy. From initially making the reservation through departure, including answering any questions or concerns through the entire process and handling any issues that may arise.
“ ”Excellent online and email attention
“ ”Person that I contacted was very prompt and helpful.
“ ”Everyone was quick, helpful, friendly and polite.
“ ”Rob and Jeff were very easy to work with. They always responded immediately and went above and beyond.
“ ”The team was great! We broke something in the unit; we reported it, the property manager came over, looked at it, DIDN'T SHAME US and is handling the repairs. We were pleasantly surprised the problem was handled so professionally and were more than happy to pay for the repairs we caused.
“ ”Our Eighth year renting with Rob, always available, accommodating, and a pleasure to work with. His knowledge of Vail rental properties us exceotional.,
“ ”Excellent
“ ”Each of the team members was knowledgeable, always courteous and helpful
“ ”Everyone was great!
“ ”Excellent, super willing to offer early check in and late check out and willing to shift around our stay due to a last minute family event.
“ ”Everyone was great. Your people called my cell phone personally to answer any questions I had.
“ ”Rob was extremely helpful during the planning process - CME, grocery stores, lift ticket info, etc. If we ski Vail again, we will most likely contact RentVail again!
“ ”Rob was very quick to get back with every single question I had, he's a pro!
“ ”Attentive staff, ready and willing to respond to our wants and needs.
“ ”Rob was awesome; always available to answer questions. Very supportive RentVail team. Everything was great about the process of renting with RentVail.
“ ”Rob was great. He delievered on all of his commitments and helped us check in a few days early when our travel plans changed.
“ ”Not a ton of experience there, but Rob was helpful and friendly.
“ ”Everyone was very easy to work with and very accommodating.
“ ”Rob was very helpful.
“ ”Efficient and understanding, knowledgeable
“ ”Top notch. No issues
“ ”Hot tub problem, fixed very quickly!!!
“ ”It is amazing working with Rent Vail, always answer immediately and always willing to help
“ ”Your company was quick to respond to any and all questions which were few due to your informative website about the property.
“ ”Rob was awesome. I talked to him a couple of times regarding our wifi.
“ ”Rob was terrific -- very friendly and easy to deal with
“ ”The team was great and no problems getting into the unit. Overall we were satisfied even with the heat issue.
“ ”The maintenance man, US Army Veteran, did a great job conducting maintenance on the facilities and servicing the hot tubs. He was very friendly and focused on customer care.
“ ”Rob handles his business and always a pleasure to work with.
“ ”Rob was a pleasure to work with. When our rental request fell through, he provided us with this place at no additional charge. He was also very responsive via phone or email.
“ ”The team was amazing. Saved us many many times!
“ ”Rob was great.
“ ”We had an excellent expense, everything we needed was taken care if promptly
“ ”Rob was excellent to work with. He was always available or called back ASAP and was very friendly and accommodating to any of my needs. I would highly recommend him and this property to anyone traveling to Vail or surrounding areas
“ ”Very timely and helpful
“ ”Our relationship with Rob Rolland is long one. For 6 years we have found him to be an excellent rental agent, readily addressing our needs as we rent a property. During this last stay, we could not find the wifi password so I texted him, and within minutes, I received the answer.
“ ”Everyone was helpful and great. Exceeded my expectations!!
“ ”Everyone with the staff was very helpful and prompt.
“ ”Rob was great from start to finish. He was very available and answered all of our questions.
“ ”They were great and responded quickly. They replaced the inflatable air mattress that had a hole in it while we were skiing.
“ ”The team was very responsive on all requests and offered us a positive experience.
“ ”Responsive and timely
“ ”We were met by a team member to help unload and carry our luggage which was fantastic. He also explained how to operate the TV, gave us the Wifi and Sonos information and a guided tour. Very helpful.
“ ”Rob was very helpful.
“ ”Easy from start to finish
“ ”Rob was great pre trip accurate unit as advertised rob was responsive to emails and calls
“ ”Rob was very helpful especially when the code to the garage changed during our trip.
“ ”very satisfied
“ ”This is a great property. There is adequate space for alone time and plenty of room to gather for group activities. The kitchen is amazing: 2 ovens, huge refrigerator, warming oven, six burner gas stove, and stocked with the best utensils and supplies. Wonderful location. Perfect amenities. Weve stayed here twice with family and friends and look forward to next year on Vail.
“ ”Our experience with the RentVail team was smooth and seamless. The booking process was straightforward, and they sent detailed check-in information several times, both a few weeks out and the day of arrival. We had a fabulous family ski vacation in 104 Aspenwood. The unit was quite spacious for a couple and two teenagers. The kitchen was well stocked with dishes and cookware, there was plenty of paper products, and humidifiers were available in both bedrooms. Proximity to the Arrow Bahn lift was fantastic. Overall a very easy and relaxing experience.
“ ”Rob was great
“ ”Our family of five stayed here 12/23-30/2017. Snow At Vail was extremely poor at this time, but we have been multiple times before and it is a great mountain. We have stayed at a number of accommodations at Vail and this was the best. Spacious, modern, excellent location, nice bedrooms and bathrooms, nice, living area. Good access to parking, good access to Vail, really a nice property. Will probably try to stay here again when we come back. Front door area A little bit cold as the hallways are not internalized in the building. So, cold air can come into the front hallway making it a little chilly at least in that area. dont know if theres anything that could be done about this if it were very cold. However this did not detract from the overall stay. Apparently bathrooms are renovated recently, and bathrooms and bedrooms are quite modern. Kitchen is also quite modern. Generally any expected amenity is present in the condominium. Really a very excellent place overall. Highly recommended.
“ ”Our questions and requests were very well tended to in a very timely manner. A+ effort and communication.
“ ”The team was excellent answering any questions. everything was laid out perfect for us with lots of communication!
“ ”Rob, the maintenance man, & the office staff at the Coldstream office were top shelf!
“ ”Working with Rob and his team was a pleasure. They responded quickly whenever a question arose and got me the answers I needed. This was our 2nd time working with Rob and staying in this unit, so that should say a lot.
“ ”The team was extremely helpful with the extending our check out since we had a late flight.
“ ”It was good
“ ”Excellent Team, very helpful Rob was especially helpful and answered several of my calls when I had questions.
“ ”Rob was very responsive and helpful! He thought of everything we needed!
“ ”I worked with Rob a couple times and Jeff during our stay. Both were very kind, and helpful. Good communication for sure!
“ ”Both Jeff and Rob have always been fantastic to work with!
“ ”Rob is amazing. Quick to respond, and great recommendations always
“ ”Team was great. I was very impressed with the details and communication we received. Made the visit easy and worry-free.
“ ”rob - and the recommendations for transportation/ grocery resources were refreshingly timely, accurate and very kind. exceptionally professional.
“ ”The perfect team!
“ ”Every time I called everyone was super helpful and it was a great help that we could check in a few hours early. Appreciated that!
“ ”The team at RentVail was extremely helpful. Communication was prompt and clear from before our arrival to after our departure. We had an issue with the kitchen sink and management responded promptly even after business hours. They made sure it was fixed immediately. We even recommended RentVail to other property owners we met over dinner. We will be back and renting through RentVail again! This condo is quiet, comfortable, and very convenient to the lift at Arrowhead. We appreciated that the lines were much shorter and the ski runs less busy than over at the main lifts of Beaver Creek and Vail. We were able to enjoy many hours on the mountain right outside our door. The wood burning fireplace was a cozy plus. The condo is nicely decorated and supplied with all our needs for a great stay. We will be back!
“ ”Robert was fabulous. Kind and incredibly responsive.
“ ”There was an immediate response to any question or issue Property was perfect for our needs
“ ”Rob and his team are Rock Stars! Went above and beyond our requests and needs
“ ”Super Great service !
“ ”The team was very quick to respond and helpful.
“ ”Rob has become my go to for Vail lodging. Always come through, prices are always fair, and there are just never any issues with the accommodations that he has provided me. This was the third time I used Rob and Rentvail.coms services. It wont be my last. Thanks team!
“ ”They were all great
“ ”Good
“ ”Jeff was terrific and very responsive. Rob is always available and flexible!
“ ”Rob was very responsive and easy to deal with.
“ ”Amazing team, always responsive and go out of their way to help
“ ”Rob, you are amazing!
“ ”Excellent
“ ”Easy and prompt.
“ ”Rob was not only professional, but made us feel like a guest in his home!!!
“ ”Positive experience
“ ”The team was great excellent and prompt communications.
“ ”Rob was very responsive and helpful when we had to make changesin timing due to a medical condition
“ ”The staff was very accommodating.
“ ”Everyone has been incredibly helpful and kind. Thank you!
“ ”The teams was great to work with!
“ ”The RentVail team was very punctual in responding to our questions. They were courteous and efficient. They used text, email and responded to calls easily and so made our communication fast and easy.
“ ”Responses immediately, kind and helpful.
“ ”Responsibe
“ ”Rob and tram were very helpful in getting us booked and checked in.
“ ”Very easy to work with and responsive!!!
“ ”We had great assistance and fast response to our questions
“ ”Worked with Rob exclusively and appreciated the communication process with him. This was our second year in a row renting from RentVail and would love to have some incentive to come back for a third year :)
“ ”Rob couldn't have been more responsive or provided us with more flexibility. It made it a stress free pleasure to book and stay . Cant say enough good things
“ ”Laurie was absolutely incredible from beginning to end! She made sure every question was answered and was on top of it all. We interacted with the owner Rob once when the pilot light in the fireplace went out. He came over quickly and took care of it. He also explained that if we need anything at all to not hesitate to call. We loved our entire experience!
“ ”Friendly and responsive.
“ ”The team was very friendly and helpful with all our inquires. We are very satisfied with the services received.
“ ”We appreciated the option to be in constant contact with your team when needed and the quick response time. For example, our flight was cancelled due to a winter storm and delayed our ability to travel to Vail as originally planned. Your team kept in close contact recommending an alternative place to stay in Denver since we could not travel I-70 on Day 1. Also, we loved being met by a person to show us around (Antonio was very helpful, very knowledgeable of the local amenities.)
“ ”Team members were great! Very responsive!
“ ”Excellent
“ ”Excellent service, I needed a blender because the one at the house was not working and they delivered a new one for me first thing in the morning. Excellent attention from Rob!!!
“ ”Very positive and responsive.
“ ”Very helpful and willing to help whenever needed.
“ ”Rob was great and loved the views. Very accommodating with a beautiful condo.
“ ”Rob was great, there was a mishap with the VRBO web site that the house was listed on and where we found it originally. Rob offered a refund if we wanted it, ultimately we ended up renting the house and it was great. We never received any response or concern from VRBO/Homeaway, so will not rent properties through that company again.
“ ”Rob is always helpful, great and easy to work with.
“ ”Excellent communication. Very response to my many questions.
“ ”Communication was good. There was some confusion on my part as we were with another family that rented from another source in Vail 21. They actually had to check in at a different location so I wasn't sure if I needed to that as well. It would have helped to state this was not necessary in the email that provided the door code.
“ ”Rob was awesome to deal with. We will definitely book again next year.
“ ”Rob is so prompt and responsive. Any questions I had he got back to me almost instantly. Love the local feel of this company.
“ ”Knowledgeable and responsive to our questions.
“ ”Very responsive to my texts.
“ ”Rob was a great help making sure we had everything we needed to check in. Professional and courteous.
“ ”It was especially nice dealing with a small, more personal company, and Maria was great. Thank you for giving us early. Access to the unit on our first day.-it was so nice to be able to take that time to get settled into the condo.
“ ”Great working with everyone from booking. The housekeeper in the building works very hard continuously, was very nice, give her a raise!
“ ”Rob is awesome! Ive worked with him twice now.
“ ”As alwaysit was a pleasure working with Rob and Jeff!!!
“ ”Rent Vail does an amazing job of getting us prepared for our trip with information and making us feel like we are at our home away from home. They're responsive to our questions and, really, just friendly people!
“ ”Rob was so extremely helpful from the first phone call and every step along the way. He made the whole experience easy and perfect for me.
“ ”Rob is very helpful
“ ”The Team was exceptional. Prompt to respond and helpful. Rob has helped us for 15 years and really has found us high quality rentals.
“ ”Working with rent vail was simple and easy. defiantly will rebook with them next year.
“ ”Good. always consistent. Responsive and solving issues very quickly if one arises
“ ”Rob was excellent with quick communication via phone or email.
“ ”Antonio was great! Communication was great all around. I like the texting, and text notifications. Very convenient and helpful.
“ ”Simple, convenient and reliable.
“ ”Everyone was great, esp Antonio
“ ”Excellent
“ ”Rob was AWESOME! Extremely responsive and helpful...definitely recommend working with this group!
“ ”Allowed early check in since prop wasnt rented week before. Thank you!!!!
“ ”Very helpful and quick to respond
“ ”The property was excellent. We appreciate the detailed directions sent in advanced to find the property, check into the condo, and parking.
“ ”Team was responsive..
“ ”Maria Sanchez was outstanding. Pleasant and polite and prompt and clear. Everything I want in a property manager.
“ ”Everything was great
“ ”Prompt, efficient and kind
“ ”Easiest rental experience ever!
“ ”Very responsive!
“ ”it's great experience working with your team. see my comment above.
“ ”Very responsive
“ ”Everything great.
“ ”We were very happy with our stay. Exceeded our expectations. Very comfortable especially for family with kids. Close to everything even a market right downstairs. Rob was very helpful and nice. He was always available to speak with me and help us in anyway possible. We would come back and stay in the same place again. It was very comfortable clean and nice.
“ ”Great experience with the town, the slopes, and the house
“ ”Rob is very friendly, super helpful and generally pleasant to work with. Gave great suggestions about lessons, and other general info about how to make our trip go smoothly.
“ ”Good, they answered us very quickly and were flexible at the time of arrival
“ ”Rob was very helpful in getting us in a property in a very last minute situation!
“ ”Everything was great, check in process and everything
“ ”Few issues Responded to quickly Appreciate ability to park in unit prior to check in Thanks Rob!
“ ”The programmed heater kept coming on at night which made it hot. We had to turn it back down about once per night. Overall, it was still a good experience. We enjoyed it and would consider staying again in the future.
“ ”very communicative team felt that any questions were answered quickly
“ ”Rob has been 100% responsive to all my questions. It is been easy from the time inquiring about the property to the actual booking and all information was given to Us to make it very easy.
“ ”Rob!! Exceptional service!! Thanks!
“ ”Great Stay!!
“ ”Jeff was very accommodating and apologetic about the Hot tub and washing machine. Rob was responsive and provided us a satisfactory option and resolution to the lack of advertised amenities.
“ ”Your team was excellent to work with.
“ ”Rob is the best. Beyond helpful..met us at the condo, carried in our luggage, efficiently solved an issue.. excellent service.
“ ”Rob at Rent Vail is so nice to work with. He is friendly and cares about peoples needs. He makes things happen. The website and the text messages are very convenient and helpful.
“ ”Very responsive.
“ ”Wonderful!
“ ”It's. Been great
“ ”Rob is always available and takes care of requests promptly.
“ ”Great team, easy to work with.
“ ”They were great. When, upon our arrival, we notice the property lacked a coffee pot and enough hot tub towels upon arrival, those were brought to us within a couple of hours. Checkout (not having to empty all food) is very convenient. We hope the unopened food we left behinds gets put to use.
“ ”Rob and his team were great to work with. Very knowledgeable, informative and responsive. Nothing was oversold and you can take him at his word. Great experience.
“ ”Quick response from each department.
“ ”Renting through Rentvail was a seamless, enjoyable experience. The property was beautiful and everyone involved was really friendly, helpful and accommodating.
“ ”We received a quick reply and a service visit to correct a minor problem with the hot tub, and a problem with hornets.
“ ”Rob and the team were very responsive and helpful when we had a minor issue with the ice maker and water on the fridge.
“ ”very satisfied
“ ”They were amazing from everything from start to finish.
“ ”Very responsive
“ ”Reported a broken disposal that was very quickly repaired.
“ ”The team was amazing and easy to communicate with -- a pleasure!
“ ”Great team and great experience.
“ ”Everyone was great!
“ ”We received excellent care! We look forward to returning next year!
“ ”Rent Vail employee we dealt with was awesome!
“ ”Excellent service, always answering prompt when needed
“ ”Rob and Jeff are the best
“ ”Rob was excellent to work with. He was very responsive and informative.
“ ”Team members were extremely helpful when we needed them
“ ”The service I got from Rob was amazing. Had two small issues and he took care of them inmediatly.
“ ”Rob is great.
“ ”Great service, very responsive
“ ”Always perdect
“ ”rentVail is the best company to assist with home and condominium rentals in the Vail and Beaver Creek areas. Rob is always helpful, responsive and personable. I have used rentVail for a number of years and it is always a pleasure.
“ ”I enjoyed the fact that the few times I called for information, Rob answered immediately or called back within minutes. Great responsiveness.
“ ”The team was great to work with and were always so helpful with any questions we had.
“ ”The staff at Rent Vail was very responsive and met all of our needs.
“ ”I always prefer to work directly with property managers rather than booking through Airbnb. My experience booking our Arrowhead condo was no exception. From the start, Rob quickly answered all my questions related to both the property and the area. When our flight home was cancelled and we were stranded at the local airport, Rob went above and beyond, helping us secure an extra night in the area and even going out of his way to try to arrange transportation for us during a snowstorm. I cannot say enough about his kindness during this stressful holiday season. So grateful to have worked with him and will definitely be in touch for future travel bookings!
“ ”Loved the Air conditioning!!!
“ ”Very easy to communicate. And thanks to Rob for allowing me early access to the unit. And the check-out procedures were easy too. Thanks!
“ ”Excellent
“ ”Excellent - I had initially found the property and booked through Airbnb, but when I could not add travel insurance I called and was able to cancel our Airbnb booking and book directly with rentvail. It saved us about $600.
“ ”Rob was super responsive!
“ ”When I called about getting the pass for the parking spot early, the woman who answered the phone did not know the answer but I soon received a call back. Very happy about the responsiveness.
“ ”Rob is the absolute best! He was always available if we had any questions or concerns.
“ ”Rob was polite and very helpful...a pleasure to deal with
“ ”Rob was always a phone call away. Any questions we had he was always there to answer them promptly.
“ ”Rob was super helpful.
“ ”Rob and his team are top notch. They will help you with everything and are always a phone call away.
“ ”Good
“ ”Fantastic!
“ ”The place has all the necessary amenities and the owner was very kind to send the instructions and offer help.
“ ”Excellent
“ ”rob was very helpful
“ ”Excellent. No problems
“ ”very helpful with tough timing (last minute rental)
“ ”Very easy to book and get necessary information.
“ ”Loved everyone thank you made it for an easy rental and great time!
“ ”Rob and his team were very responsive to questions or requests! Thank
“ ”Staff were all very friendly, efficient and easy to work with.
“ ”The Rent Vail team was fantastic to work with, had a great knowledge of the area, and provided everything we asked for in our rental. They went above and beyond to make our weekend comfortable and memorable.
“ ”Rob made the entire process very easy and was responsive to all our needs.
“ ”Rob was excellent! Got right back to me quickly with answers to all of my questions. Extremely knowledgeable about the property and the Vail area.
“ ”Great communication. Good flexibility and very accommodating.
“ ”Great communication
“ ”They were responsive and accommodating
“ ”We really liked Jeff - he was so responsive replacing locks, grill, drain in master shower.
“ ”We really didnt work with anyone except when we booked and that was great.
“ ”Very helpful and responses were quick.
“ ”Very easy and straightforward
“ ”The view from the windows overlooking the stream, and the ski in and out location!!!
“ ”Antonio was great! super attentive and quickly addressed our issues.
“ ”The Rent Vail team worked with us very well. Friendly group of people. Thank everyone that worked with us!
“ ”The rent Vail team was outstanding to work with - very responsive and professional
“ ”Very receptive
“ ”Rent Vail team was very responsive- both on communications during the booking process, arrival process, and answering questions during the stay.
“ ”Great. Late checkout was very good.
“ ”Cant thank Jeff enough, he always takes our call when we have questions.
“ ”Rob was just wonderful throughout the whole process. Treats you like a friend rather than a tenant. He tried to accommodate our needs at every turn. Would not hesitate to use or recommend Rob and his team in the future.
“ ”Rob and Antonio are FANTASTIC!! Excellent service and response. Couldnt be happier.
“ ”Rob was very kind and helpful when we requested to sta an additional night!
“ ”Everyone was wonderful!
“ ”We cannot say enough nice things about your team.
“ ”Great.. Info gets caught by spam filters
“ ”The versatility of the rooms and the cleanliness
“ ”Helpful
“ ”Rob is great!
“ ”Rob is in excelente member of your team, he helped us with the last detail and question that we had. Thank you again for the quick responses. We will keep working with him each year to find the perfect family vacation home.
“ ”Rob is always very helpful and responsive.
“ ”We did not have hot water when we first arrived and the management group fixed immediately. Very prompt and professional. We will use rent vail again! Thank you
“ ”Rob was very responsive and wonderful. Any confusion getting to the property or its amenities was promptly answered via text.
“ ”Helpful and polite.
“ ”Excellent
“ ”always responsive even at 2:30 am
“ ”Robs team was fabulous. Very helpful as needed.
“ ”Rob fills all of our needs as a renting family in the fall. He calls back, and is more than generous with his time.
“ ”Rob was great
“ ”Timely and professional
“ ”Very easy to rent. Rob was extremely helpful.
“ ”Cant say enough about the staff - prompt response to all of our questions. And we had many!
“ ”Great team and fliexible
“ ”The team at RentVail are truly amazing. They go all the way 24/7
“ ”Rob was great. Very responsive and friendly. A real pro!
“ ”All very positive.
“ ”Rob and Jeff were easy to get a hold of and took care of any needs we had. Very friendly and professional.
“ ”fantastic kitchen - extremely well equipped. comfortable bed excellent location - just above Breezes Ski Rental and 1 minute walk to the gondola
“ ”Excellent working with Rob.
“ ”Team members who let us in were very prompt and friendly.
“ ”The best part of working with the team was that there was so little work. No need to sign papers before check-in, no need to drop off keys on check-out.
“ ”Rob was efficient and responsive
“ ”They were great and easy to work with.
“ ”Team was informative and responsive
“ ”Yes Rob was fantastic!
“ ”Timely in response!
“ ”Efficient, prompt and available.
“ ”Rob was very responsive with our questions and concerns. He made sure everything was good for us.
“ ”Great communication from the team.
“ ”Great service! I received quick responses every time I had an inquiry.
